FAQs & Troubleshooting
Latest |
267 Results
- 5111/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5226/12/2022How to identify your Operating System (OS).
- 5326/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 5409/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 5509/11/2022Import a CA Certificate
- 5612/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 5712/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5812/10/2022Configure the settings for sending or receiving an Email Securely Using SSL/TLS.
- 5912/10/2022Scan a document into PaperPort™ using the TWAIN driver
- 6012/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 6112/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 6215/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 6315/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6415/09/2022Configure the Scan to Email Feature (Linux)
- 6516/08/2022What is the difference between the toner cartridge and the drum unit?
- 6616/08/2022(Video) Replace Toner
- 6716/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6816/08/2022Update the Driver or Firmware for your Brother machine
- 6928/07/2022My Brother machine could not be found over the network when I installed drivers on my PC.
- 7028/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 7128/07/2022Configure and use the Scan Key Tool (Linux)
- 7228/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 7328/07/2022I can print but cannot scan via network. (For Mac)
- 7428/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7515/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7612/05/2022Turn the Toner Save Mode on or off.
- 7712/05/2022Uninstall the Brother Software and Drivers (Windows)
- 7812/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7912/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8014/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8114/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8214/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 8328/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8528/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8609/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 8719/11/2021Set up your Brother machine on a wireless network.
- 8811/11/2021Open the Control Panel (For Windows)
- 8929/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9014/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 9114/10/2021I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 9215/04/2021I cannot find some options in the Print dialogue box (macOS 11 or later)
- 9315/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9415/04/2021I get a TS error when trying to print on a wireless network.
- 9511/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9611/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 9711/02/2021Printing / Scanning with the Cloud
- 9811/02/2021Printing / Scanning with a mobile device
- 9911/02/2021Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 10016/11/2020Install PaperPort™ 12SE onto Windows 10.