FAQs & Troubleshooting
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347 Results
- 5121/06/2023Add your Brother machine with AirPrint (macOS)
- 5221/06/2023Print both sides of paper or a booklet automatically
- 5321/06/2023Delete print jobs from the print queue.
- 5419/05/2023I cannot print from my computer via USB.
- 5512/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 5626/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 5726/04/2023(Video) Paper is Jammed in the Output Paper Tray
- 5826/04/2023(Video) Paper is Jammed in the Back of the Machine
- 5926/04/2023(Video) Paper is Jammed inside the Machine
- 6026/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 6126/04/2023(Video) Paper is Jammed in the Paper Tray
- 6226/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6326/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6426/04/2023Change machine settings from your computer.
- 6526/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 6626/04/2023Change the printer driver settings (Windows / macOS)
- 6726/04/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 6819/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 6919/04/2023Open "Scanners and Cameras" and Properties.
- 7019/04/2023The printer status is Offline or Paused.
- 7119/04/2023"Offline" appears on the Status Monitor.
- 7215/03/2023How to use Driver Deployment Wizard (only available for Windows)
- 7315/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 7415/03/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 7515/02/2023Scan a document in Windows 8 and Windows 10.
- 7615/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 7715/02/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 7818/01/2023Clean the Scanner
- 7911/01/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 8011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 8111/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8226/12/2022Cannot Detect
- 8326/12/2022Open the Status Monitor
- 8426/12/2022How to identify your Operating System (OS).
- 8526/12/2022Create a Certificate Signing Request (CSR)
- 8626/12/2022Import a Certificate and Private Key
- 8726/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 8821/12/2022Export the Certificate and Private Key
- 8909/11/2022Print Documents Securely Using SSL/TLS
- 9009/11/2022Install a Certificate on Your Brother Machine
- 9109/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 9213/10/2022Print the Network Configuration Report
- 9312/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 9412/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 9512/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 9615/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 9715/09/2022Configure the Scan to Email Feature (Linux)
- 9815/09/2022Print as a Booklet Automatically (Windows)
- 9916/08/2022What is the difference between the toner cartridge and the drum unit?
- 10016/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)