FAQs & Troubleshooting
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287 Results
- 51Replace Ink
- 52I cannot find some options in the Print dialogue box (macOS 11 or later)
- 53Cannot print after a Windows 10 update (June 2020)
- 54How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 55Combine multiple scanned documents into a single file with PaperPort™
- 56How to identify your Operating System (OS).
- 57Ink Absorber Full / Ink Absorber Pad Full
- 58Discover the MAC address of the Brother network card
- 59The edge of glossy paper is smudged.
- 60Where is the USB port on the machine?
- 61When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 62Set up your Brother machine on a wireless network.
- 63I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 64I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 65Wireless setup is requesting a WPS PIN to complete the setup
- 66Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 67Paper tray not detected/ Paper tray #2 not detected
- 68Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 69Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 70I cannot make borderless prints.
- 71Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 72Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 73Scan multiple pages into one file instead of each scan being saved as a separate file.
- 74No Paper Fed
- 75Wrong Paper
- 76Forward a fax to another fax machine when my machine has a mechanical problem.
- 77I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 78I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 79Easy Scan to E-mail
- 80Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 81Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 82I can print but cannot scan via network. (For Windows)
- 83The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 84Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 85Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 86Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 87I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 88Load an Envelope (Manual Feed Slot)
- 89Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 90Load photo paper
- 91What is AirPrint?
- 92Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 93Print the WLAN report
- 94Low Temperature
- 95No Ink Cartridge
- 96My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 97Can third party ink be used to refill the ink cartridges?
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99Clear wide, faded, horizontal lines (banding) appear on printed documents.
- 100Windows 10 Support Information