FAQs & Troubleshooting
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283 Results
- 51Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 52The edge of glossy paper is smudged.
- 53My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 54Transfer faxes to the PC when my machine has a mechanical issue.
- 55Document Jam (With Video Instructions)
- 56When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 57Set up your Brother machine on a wireless network.
- 58Add your Brother machine with AirPrint (macOS)
- 59I cannot install Brother drivers on Debian 10 (Linux)
- 60My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 61I cannot print using my Brother machine on a wireless network (Windows)
- 62Connect your Brother machine to your mobile device via a wireless router or access point.
- 63Check the firmware version
- 64My Brother machine could not be found over the network when I installed drivers on my PC.
- 65Scan from the Brother iPrint&Scan application using Windows Phone.
- 66Delete print jobs from the print queue.
- 67Cannot Detect Ink Volume
- 68Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 69Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 70Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 71Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 72High Temperature
- 73Configure a cover page for PC-FAX.
- 74Change the printer driver settings (Windows / macOS)
- 75Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 76No Ink Cartridge
- 77The printer status is Offline or Paused.
- 78When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 79Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 80I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 81Scan multiple pages into one file instead of each scan being saved as a separate file.
- 82Restrict access to certain operations on my Brother machine.
- 83No Paper Fed
- 84When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 85I cannot print one or more colours
- 86When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 87What is Distinctive Ring and how do I program it?
- 88Confirm that a FAX I sent was received correctly.
- 89Scan a document and e-mail it as an attachment (For Macintosh)
- 90Glossy Paper does not feed correctly.
- 91What is the "Station ID" and how do I set it?
- 92How to scan a document from a Windows application?
- 93I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 94I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 95I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 96Configure the Scan to Email Feature (Linux)
- 97Wireless setup is requesting a WPS PIN to complete the setup
- 98Delete a network scanner entry. (Linux)
- 99Uninstall Scan-key-tool. (Linux)
- 100I cannot save a file downloaded from the Brother support website (For Windows)