FAQs & Troubleshooting
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389 Results
- 5112/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 5212/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 5315/09/2022Configure and use the Scan to FTP feature
- 5415/09/2022After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer.
- 5515/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5615/09/2022Configure the Scan to Email Feature (Linux)
- 5715/09/2022Printer Locked
- 5816/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5928/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 6028/07/2022Configure and use the Scan Key Tool (Linux)
- 6128/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 6228/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 6328/07/2022I can print but cannot scan via network. (For Mac)
- 6428/07/2022Configure and use the Scan to Network feature (For Windows)
- 6528/07/2022Scan a document into PaperPort™ using the TWAIN driver
- 6628/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6727/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6815/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6915/06/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 7012/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7112/05/2022Uninstall the Brother Software and Drivers (Windows)
- 7212/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7314/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7414/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7514/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 7614/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 7728/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7928/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8017/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 8117/01/2022Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 8217/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 8311/11/2021Open the Control Panel (For Windows)
- 8414/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 8505/08/2021Wrong Ink Colour
- 8614/07/2021Scan a document using Brother iPrint&Scan. (macOS only)
- 8715/04/2021Low Temperature
- 8815/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8915/04/2021I get a TS error when trying to print on a wireless network.
- 9011/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9111/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 9211/02/2021Printing / Scanning with the Cloud
- 9311/02/2021Printing / Scanning with a mobile device
- 9416/11/2020Replace Ink
- 9516/11/2020Install PaperPort™ 12SE onto Windows 10.
- 9616/11/2020Install FaceFilter Studio onto Windows 10.
- 9705/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9827/07/2020Cannot print after a Windows 10 update (June 2020)
- 9909/07/2020Scan using XSane or GIMP (Linux)
- 10009/07/2020Important points for specifying the scan area (Linux)