FAQs & Troubleshooting
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367 Results
- 51I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 52Forward a fax to another fax machine when my machine has a mechanical problem
- 53Wrinkles or creases
- 54My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 55I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 56Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 57Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 58I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 59The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 60The printer status is Offline or Paused.
- 61I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 62Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 63Jam Rear
- 64Jam Inside
- 65Jam Tray 1 / Jam Tray 2
- 66Replace Drum
- 67Cannot print after a Windows 10 update (June 2020)
- 68Easy Scan to E-mail
- 69Delete print jobs from the print queue.
- 70I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 71Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 72Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 73Store numbers on my Brother machine for easy dialling from the computer. (For Windows)
- 74I'm using Macintosh. What is the PreScan option used for?
- 75I cannot install Brother drivers on Debian 10 (Linux)
- 76Wireless setup is requesting a WPS PIN to complete the setup
- 77I cannot print using my Brother machine on a wireless network (Mac)
- 78Configure and use the Scan to E-mail Server feature.
- 79When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 80Configure and use the Scan to FTP feature
- 81Print a web page from iPrint&Scan when using an Android™ mobile device.
- 82The print speed is slow.
- 83Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 84Discover the MAC address of the Brother network card
- 85Setup and use Brother PC-FAX receiving
- 86When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 87When I try to send a fax the message "FAX # Restricted" appears on the display.
- 88Store numbers on my Brother machine for easy dialling from the control panel.
- 89When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 90Drum End Soon
- 91Envelope creases
- 92Lines across the page
- 93Why doesn't the machine answer when receiving a call?
- 94Confirm that a FAX I sent was received correctly
- 95Can I print from DOS applications?
- 96Faint
- 97When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 98Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 99Send the same fax to more than one number at a time. (Broadcasting)
- 100How to scan a document from a Windows application?