FAQs & Troubleshooting
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315 Results
- 5128/07/2022Configure and use the Scan Key Tool (Linux)
- 5228/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 5328/07/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5428/07/2022I can print but cannot scan via network. (For Mac)
- 5528/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5615/06/2022Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 5715/06/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 5815/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 5915/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6012/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6114/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6214/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6314/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6414/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6628/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6717/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6817/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 6917/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 7011/11/2021Open the Control Panel (For Windows)
- 7114/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 7215/04/2021I get a TS error when trying to print on a wireless network.
- 7311/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 7421/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7505/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7627/07/2020Cannot print after a Windows 10 update (June 2020)
- 7709/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 7809/07/2020Scan using XSane or GIMP (Linux)
- 7909/07/2020Important points for specifying the scan area (Linux)
- 8009/07/2020What driver package format is supported by my Linux distribution?
- 8102/06/2020Configure scan settings without administrator privileges (Linux)
- 8202/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8302/06/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8428/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8508/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8608/04/2020Delete a network scanner entry. (Linux)
- 8708/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 8808/01/2020When I print images, the quality is not good (Linux)
- 8904/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9004/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9128/11/2019Print command (LPR) (Linux)
- 9228/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9301/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9431/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9530/10/2019Pre-Required Procedures (Linux)
- 9630/10/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9730/10/2019Large characters are printed incorrectly. (Linux)
- 9830/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 9929/10/2019To install the printer driver easily using a tool. (Linux)
- 10024/09/2019Enable the Brother machine's network interface.