FAQs & Troubleshooting
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- 51I can not install/uninstall the driver when a card is installed into the media slot.
- 52I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 53When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 54I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 55What are the settings in the Scanner window used for on an Apple Mac?
- 56I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 57I cannot print using my Brother machine on a wireless network (Mac)
- 58How to identify your Operating System (OS).
- 59The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 60I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 61What is Network Shared printing?
- 62Do I need a telephone line to send and receive faxes with my Brother machine?
- 63I cannot print from my computer via USB.
- 64Change the printer driver settings (Windows / macOS)
- 65The printer status is Offline or Paused.
- 66Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 67Verify if the Brother machine has a dial tone
- 68I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 69When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 70When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 71Change the user interface of ControlCenter3
- 72When printing from my Apple Mac OS® 10.x the print is coming out like a mirror image
- 73When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 74When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 75I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 76I am having issues with the paper feed. What can I do?
- 77Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 78When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 79When I print, the pages are smudged with ink. What should I do?
- 80Where is the USB port on the machine?
- 81When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 82I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 83Is there any way to view how much ink is remaining?
- 84How do I replace the Ink Cartridge?
- 85Can I confirm that the FAX was sent correctly?
- 86What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 87I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 88Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 89I cannot receive a colour fax.
- 90My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 91I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 92I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 93I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 94The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 95The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 96I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 97When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 98I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 99Windows 10 Support Information
- 100Why doesn't my Brother machine have a dial tone?