FAQs & Troubleshooting
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312 Results
- 51Use the Universal Printer Driver for PCL
- 52The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 53Scan multiple pages into one file instead of each scan being saved as a separate file.
- 54Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 55How do I factory reset the Network Card?
- 56When I scan the document using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off.
- 57Enable the Brother machine's network interface.
- 58Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 59I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 60I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 61What is the password for starting the Remote Setup application?
- 62What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 63Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 64When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 65How can I find out the current network configuration?
- 66When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 67My Brother machine misfeeds paper.
- 68Uninstall the drivers. (Mac OS X 10.5)
- 69What is the "Station ID" and how do I set it?
- 70I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 71Wireless setup is requesting a WPS PIN to complete the setup
- 72Protect your Brother machine against unauthorised access over the network
- 73The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 74I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 75I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 76The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 77How do I configure a cover page for PC-FAX?
- 78Change the printer driver settings (Windows / macOS)
- 79Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 80How do I clean the drum unit?
- 81When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 82I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 83Store numbers on my Brother machine for easy dialling.
- 84Replace the drum unit.
- 85"Offline" appears on the Status Monitor.
- 86What is Network Shared printing?
- 87Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 88When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 89What driver package format is supported by my Linux distribution?
- 90Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 91Can I use AirPrint with my Brother machine?
- 92The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 93In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 94Set the date and time
- 95How do I clean the scanner to improve the copy or fax quality?
- 96Why doesn't the machine answer when receiving a call?
- 97The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 98How do I clean the corona wire?
- 99How do I adjust my Brother machine's Sleep Mode setting?
- 100I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).