FAQs & Troubleshooting
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317 Results
- 51I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 52Cover is Open
- 53Is my machine compatible with Windows Vista™?
- 54Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 55I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 56Confirm that a FAX I sent was received correctly
- 57I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 58Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 59What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 60When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member.
- 61Clean the drum unit
- 62The faxes I send are always received with a black vertical line down the page.
- 63My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 64What driver package format is supported by my Linux distribution?
- 65Pre-Required Procedures (Linux)
- 66When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 67Scan from the Brother iPrint&Scan application using Windows Phone.
- 68Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 69I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 70Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 71I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 72I cannot print from my computer via USB.
- 73The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 74How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 75Duplex Disabled
- 76Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 77Toner Low or Prepare New Toner Cartridge
- 78Poor fixing
- 79Store numbers on my Brother machine for easy dialing from the control panel. (For users who have installed the Internet Fax feature on their Brother machines.)
- 80Set up a Group for Broadcasting faxes.
- 81Document Jam
- 82How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 83Black toner marks across the page
- 84White lines, bands or ribbing across the page
- 85Can I use non-Brother or third party supplies with the Brother machine?
- 86Replace Toner
- 87I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 88Scan a document and e-mail it as an attachment. (For Windows)
- 89I can receive a fax, but cannot receive a call.
- 90I cannot scan via USB. (Mac OS X)
- 91Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 92Why does my machine display "Awaiting Redial"?
- 93I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 94I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 95I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 96Cannot print after a Windows 10 update (June 2020)
- 97Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 98When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 99Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 100The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.