FAQs & Troubleshooting
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141 Results
- 5116/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 5216/09/2014How do I program the date and time?
- 5316/09/2014How do I replace the Ink Cartridge?
- 5416/09/2014I am experiencing problems sending a fax, what can I do?
- 5516/09/2014I'm using Windows. Is there any way to view how much ink is remaining?
- 5616/09/2014Can I confirm that the FAX was sent correctly?
- 5716/09/2014Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 5816/09/2014Verify if the Brother machine has a dial tone
- 5910/09/2014How do I store received faxes in memory?
- 6023/07/2014I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 6105/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6213/05/2014I cannot scan via USB. (Mac OS X)
- 6330/01/2014How do I use my Outlook contacts with my Brother PC-Fax software?
- 6430/01/2014How can I improve poor print quality?
- 6530/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 6630/01/2014Scan a document from a Windows XP application
- 6730/01/2014What is the "Station ID" and how do I set it?
- 6830/01/2014I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 6930/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 7030/01/2014How can I print envelopes?
- 7108/05/2013The keys on the control panel do not respond.
- 7210/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 7310/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7421/12/2012Why doesn't my Brother machine have a dial tone?
- 7528/09/2012I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 7628/09/2012The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7711/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 7814/06/2012How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 7916/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8016/03/2012Can I print from or scan to an Android™ Smartphone?
- 8103/02/2012When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 8219/01/2012I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 8319/01/2012I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8417/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 8513/09/2010I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 8623/04/2010Functions supported in the Windows 7 built-in drivers
- 8708/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 8811/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8911/02/2010Windows 7 Support Information
- 9024/11/2009When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 9120/10/2009Where can I download a driver for my machine?
- 9228/09/2009I can receive a fax, but cannot receive a call.
- 9324/08/2009My FAX/MFC will not Dial. Why?
- 9421/08/2009I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 9521/08/2009I get a mirror image when I print from my Windows 2000/XP PC
- 9603/08/2009Why doesn't the machine answer when receiving a call?
- 9707/07/2009Why does my machine display "Awaiting Redial"?
- 9830/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 9930/01/2009How do I know which receive mode to select?
- 10001/11/2007How do I scan a document from the Windows Vista™ Photo Gallery?