FAQs & Troubleshooting
Latest |
333 Results
- 5116/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 5228/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5328/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5428/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5528/07/2022Configure and use the Scan Key Tool (Linux)
- 5628/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 5728/07/2022I can print but cannot scan via network. (For Mac)
- 5828/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5927/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6015/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 6115/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6212/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6314/04/2022Uninstall the Brother Software and Drivers (Windows)
- 6414/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6514/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 6614/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6714/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6828/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6928/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7028/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7117/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 7217/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 7317/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 7411/11/2021Open the Control Panel (For Windows)
- 7514/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 7611/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7711/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 7821/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7916/11/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 8016/11/2020Install FaceFilter Studio onto Windows 10.
- 8105/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8227/07/2020Cannot print after a Windows 10 update (June 2020)
- 8309/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 8409/07/2020Scan using XSane or GIMP (Linux)
- 8509/07/2020Important points for specifying the scan area (Linux)
- 8609/07/2020What driver package format is supported by my Linux distribution?
- 8701/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8802/06/2020Configure scan settings without administrator privileges (Linux)
- 8902/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 9002/06/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 9128/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 9208/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 9308/04/2020Delete a network scanner entry. (Linux)
- 9408/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 9508/01/2020When I print images, the quality is not good (Linux)
- 9604/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9704/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9828/11/2019Print command (LPR) (Linux)
- 9928/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 10015/11/2019I cannot send a fax using PC-FAX (Windows 10)