FAQs & Troubleshooting
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285 Results
- 51The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 52I can print but cannot scan via network. (For Macintosh)
- 53Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 54When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 55What is Distinctive Ring and how do I program it?
- 56Can I confirm that the FAX was sent correctly?
- 57How do I factory reset the Network Card?
- 58When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 59Can I print from or scan to an Android™ Smartphone?
- 60I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 61How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003 via USB?
- 62I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 63I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 64I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 65The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 66Verify the Brother machine is connected to the Wired Network (For Windows)
- 67Change the printer driver settings (Windows / macOS)
- 68I can print but cannot scan via network. (For Windows)
- 69How do I clear Machine Error 46?
- 70Verify if the Brother machine has a dial tone
- 71Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 72How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 73Can I program my Brother machine to forward the faxes I receive to another location?
- 74When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 75When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 76I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 77Why doesn't the machine answer when receiving a call?
- 78I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot.
- 79When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 80Why can't I print when an ink cartridge is empty?
- 81How can I find out the current network configuration?
- 82I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 83I installed scan-key-tool, but it does not work. (Linux)
- 84Discover the MAC address of the Brother network card
- 85I cannot print from my computer via network (for Macintosh).
- 86Uninstall the drivers. (Mac OS X 10.5)
- 87Set the date and time
- 88Is there a way to view how much ink is remaining?
- 89The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 90Why are the faxes I send always received with a black vertical line down the page?
- 91The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 92I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 93I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 94Scan using XSane or GIMP (Linux)
- 95Large characters are printed incorrectly. (Linux)
- 96Delete print jobs from the print queue.
- 97I cannot make borderless prints.
- 98The edge of glossy paper is smudged.
- 99Can I print from or scan to an iPhone, iPod Touch or iPad?
- 100Scan multiple pages into one file instead of each scan being saved as a separate file.