FAQs & Troubleshooting
Latest |
285 Results
- 5128/07/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5228/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5315/06/2022Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 5415/06/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 5515/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 5615/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5712/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5814/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5914/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6014/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6128/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6228/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6317/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6417/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 6511/11/2021Open the Control Panel (For Windows)
- 6614/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 6711/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 6821/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 6905/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7027/07/2020Cannot print after a Windows 10 update (June 2020)
- 7109/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 7209/07/2020Scan using XSane or GIMP (Linux)
- 7309/07/2020Important points for specifying the scan area (Linux)
- 7409/07/2020What driver package format is supported by my Linux distribution?
- 7501/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7602/06/2020Configure scan settings without administrator privileges (Linux)
- 7702/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 7802/06/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 7928/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8008/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8108/04/2020Delete a network scanner entry. (Linux)
- 8208/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 8308/01/2020When I print images, the quality is not good (Linux)
- 8404/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 8504/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 8628/11/2019Print command (LPR) (Linux)
- 8728/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8801/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 8931/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9030/10/2019Pre-Required Procedures (Linux)
- 9130/10/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9230/10/2019Large characters are printed incorrectly. (Linux)
- 9330/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 9429/10/2019To install the printer driver easily using a tool. (Linux)
- 9519/06/2019Windows 10 Support Information
- 9613/06/2019Uninstall printer drivers (Linux)
- 9707/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 9829/03/2019I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 9926/03/2019When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 10026/03/2019Protect your Brother machine against unauthorised access over the network