FAQs & Troubleshooting
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130 Results
- 5121/06/2023How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5221/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5321/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5421/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5521/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5621/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5721/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5821/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5921/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6026/04/2023Where can I find my Brother printer's serial number?
- 6111/01/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6211/01/2023How do I clean my machine?
- 6311/01/2023Installing the CUPS wrapper/LPR printer driver (Linux®)
- 6411/01/2023Uninstalling the printer driver (Linux®)
- 6509/11/2022How do I reset network setting?
- 6609/11/2022Using Web Based Management
- 6709/11/2022What do the indicator lights mean?
- 6816/06/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6912/05/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7012/05/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 7112/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7212/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7310/02/2022Supported File Formats and how to print on Raspbian (Linux®)
- 7417/01/2022Using the Printer Setting Tool (for Windows)
- 7517/01/2022The paper settings specified from the server computer are not reflected on the client computer.
- 7617/01/2022How do I transfer label templates with P-touch Transfer Express?
- 7711/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7805/08/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7905/08/2021A security warning appears when accessing Web Based Management via HTTPS.
- 8005/08/2021How do I transfer templates or other data from the computer to the printer?
- 8123/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8227/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8304/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8404/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8504/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8604/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8704/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 8802/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8902/06/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9002/06/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9128/04/2020Using P-touch Template Settings
- 9228/04/2020Using the Device Settings (for Windows)
- 9324/01/2020Installing a CA certificate
- 9409/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9521/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 9613/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9707/01/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux)
- 9807/01/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9907/01/2019Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 10007/01/2019I cannot print LibreOffice documents in landscape orientation. (Linux)