FAQs & Troubleshooting
Latest |
124 Results
- 5121/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5226/04/2023Where can I find my Brother printer's serial number?
- 5311/01/2023Installing the LPR driver and CUPS wrapper driver (Linux®)
- 5411/01/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5511/01/2023How do I clean my machine?
- 5609/11/2022What do the indicator lights mean?
- 5716/06/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5812/05/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 5912/05/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6012/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6112/05/2022How to delete the registry information and files related to the printer driver
- 6212/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6312/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6410/02/2022Supported File Formats and how to print on Raspbian (Linux®)
- 6517/01/2022Using the Printer Setting Tool (for Windows)
- 6617/01/2022The paper settings specified from the server computer are not reflected on the client computer.
- 6717/01/2022How do I transfer label templates with P-touch Transfer Express?
- 6814/10/2021The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 6914/10/2021The error message "Failed to acquire the current settings. Check that the correct model is connected and that the unit is correctly connected and turned on." appears when I try to aquire and change the current settings in printer driver.
- 7014/10/2021The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 7111/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7205/08/2021How do I transfer templates or other data from the computer to the printer?
- 7323/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7427/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 7504/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7604/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7704/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7804/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7904/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 8002/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8102/06/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 8202/06/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 8328/04/2020Using P-touch Template Settings
- 8428/04/2020Using the Device Settings (for Windows)
- 8509/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8621/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 8713/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8807/01/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux)
- 8907/01/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9007/01/2019Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 9107/01/2019The driver installation finished successfully but I cannot print. (Linux)
- 9207/01/2019Adding a custom media size for continuous tape (Linux)
- 9307/01/2019The printing position shifts vertically or horizontally. (Linux)
- 9407/01/2019I do not know how to become a superuser in Ubuntu. (Linux)
- 9507/01/2019I cannot print from GIMP on Linux.
- 9607/01/2019I cannot install the Linux drivers on multiple Brother printers. (Linux)
- 9707/01/2019I cannot install or print with a distribution running SELinux (such as Fedora). (Linux)
- 9807/01/2019I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux)
- 9907/01/2019I cannot print from RedHat or CentOS. (Linux)
- 10007/01/2019PostScript data cannot be printed or is printed in the text format. (Linux)