FAQs & Troubleshooting
Latest |
168 Results
- 5126/04/2023Where can I find my Brother printer's serial number?
- 5215/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5315/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5411/01/2023Installing the LPR driver and CUPS wrapper driver (Linux®)
- 5509/11/2022Where can I download the latest P-touch Editor for Mac?
- 5616/06/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5712/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5812/05/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 5912/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6012/05/2022How to delete the registry information and files related to the printer driver
- 6112/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6212/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6312/05/2022I cannot print.
- 6409/12/2021What are the cleaning sheets for? When do I use them?
- 6529/10/2021P-touch Editor crashes when I open it on my Mac.
- 6605/08/2021Small characters or thin lines are printed faintly.
- 6711/03/2021Can I directly operate my printer from a self-developed application software and print a label?
- 6803/02/2021Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 6925/11/2020Printing is not possible. (P-touch Editor 5.3 for Mac)
- 7014/10/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7114/10/2020When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 7223/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7327/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 7404/06/2020How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 7504/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7604/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7704/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7804/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7904/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8004/06/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 8104/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 8202/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8302/06/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 8402/06/2020How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 8502/06/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 8610/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8726/11/2019How do I install/change the label roll?
- 8809/07/2019I cannot install the printer driver.
- 8907/06/2019Print free-length labels with the set length (Linux)
- 9007/06/2019Adding a custom media size for continuous tape / roll (Linux)
- 9121/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 9213/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9323/01/2019When I print a long label or many labels continuously, printing suddenly stops.
- 9407/01/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux)
- 9507/01/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9607/01/2019Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 9707/01/2019The driver installation finished successfully but I cannot print. (Linux)
- 9807/01/2019Can I set a different media width when using an OpenOffice template? (Linux)
- 9907/01/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 10007/01/2019The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux)