FAQs & Troubleshooting
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130 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5115/02/2023What is the recommended paper?
- 5215/02/2023Reset the Drum Counter
- 5315/02/2023The colour of your printouts is not what you expected
- 5415/02/2023Out of Memory
- 5515/02/2023No Toner
- 5615/02/2023The printer status is Offline or Paused.
- 5715/02/2023Cannot Detect
- 5815/02/2023No Paper Tray1 / Tray2 / MP Tray
- 5915/02/2023Drum !
- 6015/02/2023Coloured spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 6115/02/2023Ghosting images
- 6215/02/2023Vertical coloured streaks or bands appear on the page
- 6311/01/2023Condensation
- 6411/01/2023I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 6511/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 6611/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 6726/12/2022How to identify your Operating System (OS).
- 6809/11/2022Install the Brother Mobile Connect application (for mobile device)
- 6912/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 7012/10/2022What is the default password for my BRAdmin or Web Based Management?
- 7115/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7216/08/2022What is the difference between the toner cartridge and the drum unit?
- 7316/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7416/08/2022Update the Driver or Firmware for your Brother machine
- 7528/07/2022Check the Node Name of the Brother machine
- 7628/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7715/06/2022Correct the Colour Printing
- 7808/06/2022Colour offset
- 7908/06/2022Uneven colour density across the page
- 8012/05/2022Wrong Toner Cartridge
- 8112/05/2022Where can I find my Brother machine's serial number?
- 8212/05/2022Uninstall the Brother Software and Drivers (Windows)
- 8312/05/2022Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 8412/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8512/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8614/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8714/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8814/04/2022Too Many Trays
- 8914/04/2022Control Printer Driver settings (only available for Windows)
- 9014/04/2022Unusable Device
- 9114/04/2022Cannot Print ##
- 9228/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 9328/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9428/03/2022I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 9516/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9609/12/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9709/12/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9811/11/2021Open the Control Panel (For Windows)
- 9914/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 10015/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)