FAQs & Troubleshooting
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118 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5121/06/2023Add your Brother machine with AirPrint (macOS)
- 5221/06/2023Delete print jobs from the print queue.
- 5319/05/2023I cannot print from my computer via USB.
- 5419/05/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 5526/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 5626/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5726/04/2023Change the printer driver settings (Windows)
- 5819/04/2023"Offline" appears on the Status Monitor. (Windows)
- 5915/03/2023Enable the Brother machine's network interface.
- 6015/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6115/02/2023Out of Memory
- 6215/02/2023The printer status is Offline or Paused.
- 6311/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 6426/12/2022How to identify your Operating System (OS).
- 6509/11/2022Install the Brother Mobile Connect application (for mobile device)
- 6612/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 6712/10/2022What is the default password for my BRAdmin or Web Based Management?
- 6815/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6916/08/2022What is the difference between the toner cartridge and the drum unit?
- 7016/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7116/08/2022Update the Driver or Firmware for your Brother machine
- 7228/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7312/05/2022Where can I find my Brother machine's serial number?
- 7412/05/2022Uninstall the Brother Software and Drivers (Windows)
- 7512/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7612/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7714/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7814/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 7914/04/2022Control Printer Driver settings (only available for Windows)
- 8014/04/2022Cannot Print ##
- 8128/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8328/03/2022Drum !
- 8416/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 8509/12/2021A security warning appears when accessing Web Based Management via HTTPS.
- 8609/12/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8711/11/2021Open the Control Panel (For Windows)
- 8814/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 8915/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9011/03/2021I cannot print full-page photos or images using Email Print.
- 9111/02/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9211/02/2021Use Universal Print (Windows)
- 9309/07/2020What driver package format is supported by my Linux distribution?
- 9401/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9501/07/2020Open the Status Monitor (Windows)
- 9626/03/2020Check the remaining ink or toner level (Linux)
- 9708/01/2020When I print images, the quality is not good (Linux)
- 9806/01/2020Protect your Brother machine against unauthorised access over the network
- 9909/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 10004/12/2019The downloaded driver's name is different from my machine's name. (Linux)