FAQs & Troubleshooting
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100 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5115/02/2023Where can I find my Brother machine's serial number?
- 5211/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 5326/12/2022How to identify your Operating System (OS).
- 5409/11/2022Install the Brother Mobile Connect application (for mobile device)
- 5512/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 5612/10/2022What is the default password for my BRAdmin or Web Based Management?
- 5715/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5816/08/2022What is the difference between the toner cartridge and the drum unit?
- 5916/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6112/05/2022Uninstall the Brother Software and Drivers (Windows)
- 6212/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6312/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6414/04/2022Control Printer Driver settings (only available for Windows)
- 6514/04/2022Cannot Print ##
- 6628/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6728/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6828/03/2022Drum !
- 6916/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7009/12/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7109/12/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7211/11/2021Open the Control Panel (For Windows)
- 7314/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 7415/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7511/03/2021I cannot print full-page photos or images using Email Print.
- 7611/02/2021Can I send a print job to multiple machine email addresses using Email Print?
- 7711/02/2021Use Universal Print (Windows)
- 7809/07/2020What driver package format is supported by my Linux distribution?
- 7901/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8001/07/2020Open the Status Monitor (Windows)
- 8126/03/2020Check the remaining ink or toner level (Linux)
- 8208/01/2020When I print images, the quality is not good (Linux)
- 8306/01/2020Protect your Brother machine against unauthorised access over the network
- 8409/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 8504/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 8604/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 8728/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8830/10/2019Large characters are printed incorrectly. (Linux)
- 8930/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 9029/10/2019To install the printer driver easily using a tool. (Linux)
- 9106/05/2019No Toner
- 9225/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 9325/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 9426/11/2018Install the optional lower tray
- 9530/10/2018My Brother machine has no power.
- 9607/08/2018When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 9708/06/2018My Brother machine could not be found over the network when I installed drivers on my computer.
- 9801/03/20162-sided Disable or 2-sided Disabled
- 9906/09/2013Supported models of Universal Printer Driver for PCL
- 10006/09/2013Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)