FAQs & Troubleshooting
Latest |
117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5127/07/2023Black lines down the page
- 5212/07/2023I cannot print using my Brother machine on a wired network (Windows / macOS)
- 5312/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5421/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5521/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5621/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5721/06/2023Add your Brother machine with AirPrint (macOS)
- 5821/06/2023Delete print jobs from the print queue.
- 5919/05/2023I cannot print from my computer via USB.
- 6019/05/2023Set up your Brother machine on a wireless network (Windows / macOS)
- 6126/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 6226/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6326/04/2023Change the printer driver settings (Windows)
- 6419/04/2023"Offline" appears on the Status Monitor. (Windows)
- 6515/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6615/02/2023Out of Memory
- 6715/02/2023The printer status is Offline or Paused.
- 6815/02/2023Update the Driver or Firmware for your Brother machine
- 6915/02/2023Where can I find my Brother machine's serial number?
- 7011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 7126/12/2022How to identify your Operating System (OS).
- 7209/11/2022Install the Brother Mobile Connect application (for mobile device)
- 7312/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 7415/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7516/08/2022What is the difference between the toner cartridge and the drum unit?
- 7616/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7728/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7812/05/2022Uninstall the Brother Software and Drivers (Windows)
- 7912/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8012/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8114/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8214/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8314/04/2022Control Printer Driver settings (only available for Windows)
- 8414/04/2022Cannot Print ##
- 8528/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8628/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8728/03/2022Drum !
- 8816/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 8909/12/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9009/12/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9111/11/2021Open the Control Panel (For Windows)
- 9214/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 9315/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9411/03/2021I cannot print full-page photos or images using Email Print.
- 9511/02/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9609/07/2020What driver package format is supported by my Linux distribution?
- 9701/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9801/07/2020Open the Status Monitor (Windows)
- 9926/03/2020Check the remaining ink or toner level (Linux)
- 10008/01/2020When I print images, the quality is not good (Linux)