FAQs & Troubleshooting
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171 Results
- 5102/07/2019What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 5219/06/2019Windows 10 Support Information
- 5313/06/2019Uninstall printer drivers (Linux)
- 5428/03/2019Check the firmware version.
- 5526/03/2019Protect your Brother machine against unauthorised access over the network
- 5608/03/2019What is Brother iPrint&Scan?
- 5701/02/2019I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 5801/02/2019I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 5925/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 6025/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 6125/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 6225/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 6325/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 6425/10/2018White lines appear down the page.
- 6525/10/2018Vertical black lines appear on the printout.
- 6624/07/2018Use the Network Connection Repair Tool (Windows)
- 6710/07/2018Windows 7 Support Information
- 6825/05/2018What can happen if the wrong paper is used in your machine.
- 6903/04/2017Use the Universal Printer Driver for PCL
- 7003/04/2017Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 7128/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7222/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7322/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7422/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 7526/02/2016Printouts have toner specks.
- 7626/02/2016Lines appears across the page.
- 7709/02/2016How do I clear paper jams?
- 7809/02/2016Print on both sides of the paper.
- 7921/01/2016Can I print from or scan to Android™ Smartphone?
- 8016/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 8116/11/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 8216/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 8316/11/2015I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8416/11/2015The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 8513/10/2015There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 8613/10/2015I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 8713/10/2015The printer prints unexpectedly or it prints garbage.
- 8813/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8913/10/2015What kind of memory can I use?
- 9024/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 9124/09/2015Can I buy any MICR toner?
- 9211/09/2015Print a web page from iPrint&Scan when using an Android™ mobile device.
- 9317/08/2015Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9417/08/2015Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 9517/08/2015Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 9609/06/2015The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 9709/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 9809/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9909/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10030/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?