FAQs & Troubleshooting
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111 Results
- 5110/07/2018Windows 7 Support Information
- 5225/05/2018What can happen if the wrong paper is used in your machine.
- 5301/11/2017I cannot print from my computer via network (for Macintosh).
- 5428/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 5522/04/2016How can I clean the inside of the printer?
- 5622/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5701/03/2016What are the expected yields of the consumables?
- 5826/02/2016The printed letters are slanted, positioned incorrectly.
- 5926/02/2016Printouts have toner specks.
- 6026/02/2016Lines appears across the page.
- 6109/02/2016Why does the Drum LED blink ?
- 6216/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6316/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 6413/10/2015There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 6513/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 6613/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 6724/09/2015Can I buy any MICR toner?
- 6824/09/2015Output sheets are completely black.
- 6909/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7009/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7109/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7230/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7319/09/2014What do the LED indications mean?
- 7419/09/2014What is the recommended paper?
- 7517/09/2014Printouts have a curl or wave.
- 7616/09/2014Printouts (envelopes) have creases.
- 7716/09/2014Printouts have wrinkles or creases.
- 7816/09/2014Black toner marks appear across the page.
- 7916/09/2014Printouts are faint.
- 8016/09/2014The image is ghosted.
- 8116/09/2014White spots appear in areas of dense black printing.
- 8210/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8302/09/2014What is Network Shared printing?
- 8426/08/2014What is a "Generic PCL Driver"?
- 8505/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 8630/01/2014How can I clean the corona wire of the drum unit?
- 8730/01/2014How do I install additional memory?
- 8830/01/2014Replace the toner cartridge.
- 8911/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 9016/03/2012Can I print from or scan to an Android™ Smartphone?
- 9116/03/2012The paper is skewed when it's printed.
- 9217/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9310/08/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 9403/06/2010How do I uninstall the Windows printer driver
- 9523/04/2010Functions supported in the Windows 7 built-in drivers
- 9611/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9724/11/2009When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 9820/10/2009Where can I download a driver for my machine?
- 9909/07/2009How do I clear paper jams?
- 10007/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.