FAQs & Troubleshooting
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219 Results
- 51Toner scatter or toner stain.
- 52"JAM REAR" error appears on the LCD.
- 53Printouts have a curl or wave.
- 54What is Network Shared printing?
- 55White spots or hollow print.
- 56I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 57I cannot save a file downloaded from the Brother support website (For Windows)
- 58I cannot find some option in the Printing preferences. (For Windows)
- 59Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 60Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 61The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 62Can I print from and scan to iPhone, iPod Touch and iPad?
- 63The paper is skewed when it's printed.
- 64I get white lines or ribbing down the page on duplex print?
- 65I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 66Spots are printed at 75mm.
- 67What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 68I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 69What type(s) of connections can I use with my Brother machine and a wireless network?
- 70Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 71White lines or bands across the page.
- 72I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 73Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 74The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 75Open the Status Monitor
- 76Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 77How to identify your Operating System (OS).
- 78I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 79When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 80Windows 7 Support Information
- 81I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 82I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 83When printing with the BR-Script Printer Driver via Mac OSX 10.5, the Black colour is incorrect and has too much Red.
- 84When I print directly from the USB flash drive only an error page prints.
- 85How do I improve the grey colour when printing a monochrome document in Colour Mode?
- 86Uneven density appears periodically in an horizontal direction.
- 87How do I replace the Belt Unit?
- 88White streaks or bands down the page.
- 89Coloured lines across the page.
- 90Colours are light or unclear on the whole page.
- 91What is the recommended paper?
- 92Print on both sides of the paper. (For Windows Users)
- 93Coloured streaks or bands down the page.
- 94My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 95Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 96I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 97The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 98The printer status is Offline or Paused.
- 99Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 100I cannot print over a network using the XML Paper Specification Printer Driver.