FAQs & Troubleshooting
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188 Results
- 5125/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 5225/10/2018White lines appear down the page.
- 5325/10/2018Vertical black lines appear on the printout.
- 5419/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5501/08/2018I cannot print from my computer via network. (For Windows)
- 5610/07/2018Windows 7 Support Information
- 5725/05/2018What can happen if the wrong paper is used in your machine.
- 5801/11/2017I cannot print from my computer via network (for Macintosh).
- 5928/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6022/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6126/02/2016The printed letters are slanted, positioned incorrectly.
- 6226/02/2016Printouts have toner specks.
- 6326/02/2016Lines appears across the page.
- 6409/02/2016An error message "IGNORE DATA" appears on the printer LCD.
- 6509/02/2016What do the LCD messages on the display of the control panel mean?
- 6609/02/2016How to install your Brother device into a Windows XP environment using the 'In-box' drivers
- 6709/02/2016How do I upgrade the firmware of my Brother print server?
- 6809/02/2016Where do I find a Parallel or USB interface cable?
- 6909/02/2016What is a Print Server?
- 7009/02/2016How do I clear paper jams?
- 7116/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7216/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 7313/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 7413/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7524/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7624/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 7724/09/2015How do I change the print server password?
- 7824/09/2015Can I buy any MICR toner?
- 7909/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8009/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8109/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8230/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8330/09/2014When trying to print from Mac OS X the print queue is stopped.
- 8430/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8530/09/2014Replace the toner cartridge.
- 8626/09/2014Can my printer send me an e-mail if there is a problem?
- 8725/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8819/09/2014An error message "MEMORY FULL" appears on the printer LCD.
- 8917/09/2014Printouts have a curl or wave.
- 9016/09/2014Printouts have wrinkles or creases.
- 9116/09/2014Black toner marks appear across the page.
- 9216/09/2014Printouts are faint.
- 9316/09/2014The image is ghosted.
- 9416/09/2014White spots appear in areas of dense black printing.
- 9516/09/2014Print on envelopes.
- 9616/09/2014The paper is misfeeding or multiple pages are going through.
- 9710/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9802/09/2014What is Network Shared printing?
- 9926/08/2014What is a "Generic PCL Driver"?
- 10017/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.