FAQs & Troubleshooting
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138 Results
- 5125/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 5225/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 5325/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5425/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5525/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 5625/10/2018White lines appear down the page.
- 5725/10/2018Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 5819/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5910/07/2018Windows 7 Support Information
- 6012/06/2018How do I cancel print jobs using the printer control panel?
- 6125/05/2018What can happen if the wrong paper is used in your machine.
- 6210/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6328/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6410/05/2016Can I use AirPrint with my Brother machine?
- 6522/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6626/02/2016The printed letters are slanted, positioned incorrectly.
- 6726/02/2016Printouts have toner specks.
- 6826/02/2016Lines appears across the page.
- 6909/02/2016Print on both sides of the paper.
- 7021/01/2016Windows 10 Support Information
- 7116/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7216/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 7316/11/2015I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 7413/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7524/09/2015Can I buy any MICR toner?
- 7609/06/2015How can I clean the inside of the printer?
- 7709/06/2015The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 7809/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7909/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8009/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8108/04/2015The LEDs on the control panel of the printer indicate "Drum Error", I cleaned the corona wire but the error did not clear.
- 8230/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8330/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 8430/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8519/09/2014What do the LED indications mean?
- 8617/09/2014How can I activate/deactivate the Toner Save Mode?
- 8717/09/2014Printouts have a curl or wave.
- 8817/09/2014Printouts have wrinkles or creases.
- 8916/09/2014Black toner marks appear across the page.
- 9016/09/2014Printouts are faint.
- 9116/09/2014The image is ghosted.
- 9216/09/2014White spots appear in areas of dense black printing.
- 9316/09/2014Print envelopes from the manual feed slot in Macintosh applications.
- 9416/09/2014How do I print envelopes from the manual feed slot in Windows applications?
- 9510/09/2014White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 9602/09/2014I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9727/08/2014How can I clean the corona wire of the drum unit?
- 9830/01/2014My Printer starts warming up in Sleep mode.
- 9920/01/2014After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 10028/11/2013The printer prints unexpectedly or it prints garbage.