FAQs & Troubleshooting
Latest |
154 Results
- 5119/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5201/08/2018I cannot print from my computer via network. (For Windows)
- 5325/05/2018What can happen if the wrong paper is used in your machine.
- 5401/11/2017I cannot print from my computer via network (for Macintosh).
- 5528/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 5622/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5726/02/2016The printed letters are slanted, positioned incorrectly.
- 5826/02/2016Lines appears across the page.
- 5909/02/2016How to install your Brother device into a Windows XP environment using the 'In-box' drivers
- 6009/02/2016How do I upgrade the firmware of my Brother print server?
- 6109/02/2016Where do I find a Parallel or USB interface cable?
- 6209/02/2016What is a Print Server?
- 6309/02/2016Why does the Drum LED light?
- 6409/02/2016How do I clear paper jams?
- 6516/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6616/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 6713/10/2015The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 6813/10/2015When do I need to upgrade the printer memory?
- 6913/10/2015The printer prints unexpectedly or it prints garbage.
- 7013/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7113/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7213/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7324/09/2015Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 7424/09/2015Why are the alarm and data lights blinking?
- 7524/09/2015Why are the ready and alarm lights blinking?
- 7624/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 7724/09/2015Can I buy any MICR toner?
- 7809/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7909/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8009/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8130/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8230/09/2014When trying to print from Mac OS X the print queue is stopped.
- 8330/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8425/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8519/09/2014What do the LED indications mean?
- 8617/09/2014Printouts have a curl or wave.
- 8716/09/2014Printouts have wrinkles or creases.
- 8816/09/2014Black toner marks appear across the page.
- 8916/09/2014Printouts are faint.
- 9016/09/2014The image is ghosted.
- 9116/09/2014White spots appear in areas of dense black printing.
- 9216/09/2014Print on envelopes.
- 9316/09/2014My Brother machine misfeeds paper.
- 9410/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9502/09/2014What is Network Shared printing?
- 9605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 9730/01/2014I cannot print from Mac OS X.
- 9830/01/2014How do I clean the corona wire on the drum unit?
- 9930/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 10030/01/2014How do I install additional memory?