FAQs & Troubleshooting
Latest |
148 Results
- 5124/09/2021"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 5208/09/2021"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 5308/09/2021"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 5429/06/2021Upper thread breaks.
- 5520/05/2021Needle breaks.
- 5630/11/2020List of Error messages for My Design Snap
- 5730/11/2020The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 5826/09/2019How do I save an embroidery pattern to a USB flash drive?
- 5926/09/2019About the threads and the bobbin case when embroidering
- 6026/09/2019How do I retrieve the embroidery pattern from the machine’s memory?
- 6126/09/2019How do I save the embroidery patterns in the machine’s memory?
- 6226/09/2019How do I change the font type in the embroidery pattern?
- 6326/09/2019How do I recall a specific embroidery pattern from a USB flash drive?
- 6424/09/2019The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 6524/09/2019The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 6624/09/2019The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 6724/09/2019How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 6824/09/2019How do I Play the MPEG-4 (MP4) Videos?
- 6924/09/2019How do I Play the Tutorial Video?
- 7024/09/2019How do I attach or remove the embroidery frame ?
- 7127/08/2019The App shows the message "Embroidery positioning sticker not found".
- 7227/08/2019The App shows the message "The embroidery frame cannot be detected."
- 7308/08/2019Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 7429/07/2019The App shows the message "The calibration sheet cannot be detected."
- 7529/07/2019How do I get a lens calibration sheet?
- 7629/07/2019Cannot thread the needle.
- 7729/07/2019Cannot lower the embroidery foot with the presser foot lever.
- 7829/07/2019High-pitched sound while embroidering
- 7929/07/2019The handwheel feels sluggish when it is turned.
- 8029/07/2019Bobbin thread breaks
- 8129/07/2019Using the embroidery needle plate cover
- 8229/07/2019How do I attach or remove the Embroidery Unit?
- 8329/07/2019How do I adjust thread tension for embroidering?
- 8429/07/2019How do I hoop the fabric in the embroidery frame?
- 8529/07/2019How do I attach the Embroidery foot “W+” with LED pointer or “W”?
- 8629/07/2019How do I thread my machine ?
- 8729/07/2019How do I change the needle ?
- 8829/07/2019How do I set the bobbin ?
- 8929/07/2019How do I wind the bobbin?
- 9029/07/2019When the thread became tangled under the bobbin winder seat
- 9109/07/2019"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 9209/07/2019"Not enough available memory to save the data. Delete some patterns or use a different media." message appears on the LCD. What does it mean?
- 9309/07/2019"Use the presser foot lifter button to raise the presser foot." message appears on the LCD. What does it mean?
- 9409/07/2019"Make sure embroidery frame is moved as far back as possible. LOCK DOWN THE FRAME-SECURING LEVER." message appears on the LCD. What does it mean?
- 9509/07/2019"There is no needle plate cover. Attach a needle plate cover." message appears on the LCD. What does it mean?
- 9609/07/2019"Set the clock." message appears on the LCD. What does it mean?
- 9709/07/2019"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?
- 9809/07/2019"This USB media is incompatible." message appears on the LCD. What does it mean?
- 9909/07/2019"This USB media cannot be used." message appears on the LCD. What does it mean?
- 10009/07/2019"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?