FAQs & Troubleshooting
![]() |
Latest |
113 Results
- 5103/02/2021Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 5225/11/2020Printing is not possible. (P-touch Editor 5.3 for Mac)
- 5314/10/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 5423/09/2020When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 5523/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5623/09/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 5727/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 5804/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 5904/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6004/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6104/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 6204/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 6304/06/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 6404/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 6502/06/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 6602/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6710/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 6804/12/2019The tape does not cut well.
- 6926/07/2019How do I make a label with a barcode?
- 7009/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7121/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 7213/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 7317/08/2018Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 7417/08/2018Can my printer use TZ/TZe tapes?
- 7516/08/2018The tape got jammed in the printer or the tape got stuck inside the printer.
- 7616/08/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 7701/08/2018Why doesn't my machine turn on when the Power key is pressed?
- 7804/01/2018The top and base layers of the laminated tape are misaligned.
- 7927/03/2017P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8027/05/2016When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 8126/04/2016How do I print multiple lines and how many lines can I print?
- 8226/04/2016The label is not printed even though I pressed the print key.
- 8313/04/2016I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 8414/03/2016I want to know how to use P-touch Editor (P-touch Editor 5.1 for Mac).
- 8524/09/2015The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassette in the printer.
- 8616/06/2015How do I change the label length?
- 8716/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 8810/02/2015How do I use the Sequential Numbering function using P-touch Editor 5.0 for Mac?
- 8905/02/2015Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 9006/11/2014How do I print vertically?
- 9104/11/2014How do I clear the display?
- 9228/10/2014How do I change the character size?
- 9321/10/2014When I press the print key, the power turns off.
- 9410/10/2014Why does my machine display "Low Battery!" when I press the print key?
- 9510/10/2014Why does my machine display "Text Too Long!" when I press the print key?
- 9610/10/2014How do I type an uppercase letter?
- 9710/10/2014How do I create multiple blocks?
- 9810/10/2014How do I adjust a label length?
- 9917/09/2014The display remains blank after turning on the power.
- 10010/09/2014How do I use a template? (P-touch Editor 5.0 for Mac)