FAQs & Troubleshooting
Latest |
166 Results
- 5101/02/2019When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 5225/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 5325/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 5425/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5525/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5625/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 5723/01/2019"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 5819/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5928/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 6019/05/2016When I print, the pages are smudged with ink. What should I do?
- 6122/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6211/03/2016How do I clean the Scanner to improve the copy or fax quality?
- 6311/03/2016One or more of my colours are not printing (blank). What can I do?
- 6401/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 6501/03/2016"Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 6601/03/2016I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 6726/02/2016I am having issues with the paper feed. What can I do?
- 6821/01/2016The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 6916/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7013/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 7124/09/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7224/09/2015Is there any way to reduce Ink consumption?
- 7324/09/2015What does "COMM.ERROR" on the LCD display mean?
- 7424/09/2015What is the "Station ID" and how do I set it?
- 7524/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 7624/09/2015I'm using Windows. Print speed is too slow. What can I do?
- 7724/09/2015When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 7816/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7908/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 8030/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8130/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 8230/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 8330/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8419/09/2014Can I print a report that will show a listing of faxes I sent and received?
- 8517/09/2014Why are my sent faxes always received with a black vertical line down the page?
- 8616/09/2014How do I print on an envelope?
- 8716/09/2014How do I program the date and time?
- 8816/09/2014How do I replace the Ink Cartridge?
- 8916/09/2014I am experiencing problems sending a fax, what can I do?
- 9016/09/2014Is there any way to view how much ink is remaining?
- 9116/09/2014Can I confirm that the FAX was sent correctly?
- 9216/09/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9316/09/2014When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 9416/09/2014Verify if the Brother machine has a dial tone
- 9518/08/2014The LCD displays an error code (number). What does it mean?
- 9605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 9713/05/2014Check the firmware version.
- 9830/01/2014How do I use my Outlook contacts with my Brother PC-Fax software?
- 9930/01/2014How can I improve poor print quality?
- 10030/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?