FAQs & Troubleshooting
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183 Results
- 5113/06/2019Uninstall printer drivers (Linux)
- 5226/04/2019Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5326/04/2019I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 5401/02/2019Print command (cupswrapper). (Linux)
- 5501/02/2019When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 5625/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 5725/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 5825/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5925/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 6025/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 6123/01/2019"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6219/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6301/08/2018I cannot print from my computer via network. (For Windows)
- 6410/07/2018Windows 7 Support Information
- 6501/11/2017I cannot print from my computer via network (for Macintosh).
- 6628/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 6719/05/2016When I print, the pages are smudged with ink. What should I do?
- 6822/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6911/03/2016One or more of my colours are not printing (blank). What can I do?
- 7001/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 7101/03/2016"Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 7226/02/2016I am having issues with the paper feed. What can I do?
- 7316/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7413/10/2015Why does the "No Response/Busy" message appear on my Brother machine?
- 7513/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 7613/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 7724/09/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7824/09/2015Is there any way to reduce Ink consumption?
- 7924/09/2015What does "COMM.ERROR" on the LCD display mean?
- 8024/09/2015What is the "Station ID" and how do I set it?
- 8124/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 8224/09/2015I'm using Windows. Print speed is too slow. What can I do?
- 8324/09/2015Vertical streaks appear in my copies.
- 8424/09/2015When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 8516/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8608/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 8708/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8830/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8930/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 9030/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 9130/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9230/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9317/09/2014Why are my sent faxes always received with a black vertical line down the page?
- 9416/09/2014How do I print on an envelope?
- 9516/09/2014How do I program the date and time?
- 9616/09/2014I am experiencing problems sending a fax, what can I do?
- 9716/09/2014Is there any way to view how much ink is remaining?
- 9816/09/2014Can I confirm that the FAX was sent correctly?
- 9916/09/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 10016/09/2014When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?