FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 52I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 53I cannot print on a wireless (Wi-Fi) network (Mac)
- 54How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 55Delete print jobs from the print queue.
- 56Toner Low
- 57Toner smears easily
- 58Wireless setup is requesting a WPS PIN to complete the setup
- 59Reset the Drum Counter
- 60Cannot Scan ##
- 61Cannot Print ##
- 62I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 63Cooling Down
- 64Where can I download Brother iPrint&Scan application for Mac?
- 65How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 66When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 67The scanning speed is slow when scanning from my machine. (Windows)
- 68I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 69Can I send a print job to multiple machine email addresses using Email Print?
- 70The downloaded driver's name is different from my machine's name. (Linux)
- 71I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 72I am unable to print from a client PC to a printer on a print server. (Linux)
- 73Wrong Toner Cartridge
- 74Enable the Brother machine's network interface.
- 75Cartridge Error
- 76No Paper Tray1
- 77Colour offset
- 78Replace the Toner Cartridge *
- 79Ghosting images
- 80A security warning appears when accessing Web Based Management via HTTPS.
- 81Configure and use the Scan Key Tool (Linux)
- 82The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 83Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 84Large characters are printed incorrectly. (Linux)
- 85When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 86To install the printer driver easily using a tool. (Linux)
- 87Firewall port requirements of the Scan Key Tool (Linux)
- 88What is the difference between the toner cartridge and the drum unit?
- 89What is Network Shared printing?
- 90Where can I find my Brother machine's serial number?
- 91How to scan a document from a Windows application?
- 92I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 93I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 94Configure the Scan to Email Feature (Linux)
- 95Cannot print after a Windows 10 update (June 2020)
- 96When I print images, the quality is not good (Linux)
- 97The driver installation finished successfully but I cannot print. (Linux)
- 98Update the Driver or Firmware for your Brother machine
- 99I get a TS error when trying to print on a wireless network.
- 100The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.