FAQs & Troubleshooting
Latest |
200 Results
- 5126/04/2023Change the printer driver settings (Windows / macOS)
- 5226/04/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 5319/04/2023Open "Scanners and Cameras" and Properties.
- 5419/04/2023The printer status is Offline or Paused.
- 5519/04/2023"Offline" appears on the Status Monitor.
- 5615/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 5715/02/2023Scan a document in Windows 8 and Windows 10.
- 5818/01/2023Clean the Scanner
- 5911/01/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 6111/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6226/12/2022Cannot Detect
- 6326/12/2022Open the Status Monitor
- 6426/12/2022How to identify your Operating System (OS).
- 6526/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 6612/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 6715/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6815/09/2022Configure the Scan to Email Feature (Linux)
- 6915/09/2022Print as a Booklet Automatically (Windows)
- 7016/08/2022What is the difference between the toner cartridge and the drum unit?
- 7116/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7216/08/2022Update the Driver or Firmware for your Brother machine
- 7328/07/2022Configure and use the Scan Key Tool (Linux)
- 7428/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7527/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 7615/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7712/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7814/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7914/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8014/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 8114/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 8228/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8328/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8428/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8531/01/2022Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 8631/01/2022Scan to Email Attachment
- 8731/01/2022Scan to an Editable Text File (OCR)
- 8831/01/2022Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)
- 8931/01/2022Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®)
- 9031/01/2022Save Scanned Data to a Folder as a PDF File
- 9131/01/2022Load Paper in the Paper Tray
- 9231/01/2022Set Auto Power Off Mode
- 9331/01/2022Copy an ID Card
- 9431/01/2022Reduce Printing Noise
- 9531/01/2022Clean the Paper Pick-up Rollers
- 9631/01/2022Clean the Drum Unit Using Drum Dot Print
- 9731/01/2022Enlarge or Reduce Copied Images
- 9831/01/2022Reset Your Brother Machine
- 9931/01/2022Clean the Corona Wire
- 10031/01/2022Change the Language on the LCD