FAQs & Troubleshooting
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302 Results
- 51I cannot find some option in the Printing preferences. (For Windows)
- 52The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 53I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 54I cannot start ControlCenter4.
- 55Change the printer driver settings (Windows / macOS)
- 56No Ink Cartridge
- 57Ink Low
- 58Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 59I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 60When I print, the pages are smudged with ink.
- 61When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 62When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 63I'm using Macintosh. What is the PreScan option used for?
- 64When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 65A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 66I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 67I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 68Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 69I cannot print using my Brother machine on a wireless network (Mac)
- 70When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 71I cannot save a file downloaded from the Brother support website (For Windows)
- 72Protect your Brother machine against unauthorised access over the network
- 73The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 74Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 75Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 76I cannot make borderless prints.
- 77What is AirPrint?
- 78The message to install the Java runtime appeared and I couldn't configure the wireless setting of my Brother machine using Wireless Device Setup Wizard. (For Mac OS X 10.7 or greater)
- 79Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 80Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 81Unable to Print 5X
- 82Locate files scanned with ControlCenter2 (For Macintosh)
- 83I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 84Where can I find the ink cartridges for my new Brother machine?
- 85I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 86Wrong Paper Size
- 87Where can I get FaceFilter Studio and what can I do with this application?
- 88Is my machine compatible with Windows Vista™?
- 89Where is the USB port on the machine?
- 90Out of Memory
- 91Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 92What is the BRAdmin Professional software used for?
- 93Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 94Uninstall the drivers. (Mac OS X 10.5)
- 95I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 96My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 97Add your Brother machine with AirPrint (macOS)
- 98I cannot install Brother drivers on Debian 10 (Linux)
- 99What driver package format is supported by my Linux distribution?
- 100Cannot print after a Windows 10 update (June 2020)