FAQs & Troubleshooting
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316 Results
- 51I cannot make borderless prints.
- 52Change the printer driver settings (Windows / macOS)
- 53Printer Locked
- 54No Paper Fed
- 55Where can I get FaceFilter Studio and what can I do with this application?
- 56When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 57I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 58What is the recommended paper?
- 59What driver package format is supported by my Linux distribution?
- 60I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 61Cannot print after a Windows 10 update (June 2020)
- 62Configure and use the Scan to FTP feature
- 63Printing / Scanning with a mobile device
- 64I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 65Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 66Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 67Unable to Print 5X
- 68High Temperature
- 69Cannot Detect
- 70Wrong Paper
- 71I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 72My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 73Add your Brother machine with AirPrint (macOS)
- 74I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 75I cannot install Brother drivers on Debian 10 (Linux)
- 76I cannot save a file downloaded from the Brother support website (For Windows)
- 77When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 78Open the Control Panel (For Windows)
- 79Configure and use the Scan to Network feature (For Windows)
- 80A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 81Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 82Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 83Unable to Print 3X
- 84Unable to Print XX
- 85No Ink Cartridge
- 86Set the Brother machine to prevent public access to certain features
- 87Where can I download a driver for my machine?
- 88Restrict access to certain operations on my Brother machine.
- 89Cover is Open
- 90Out of Memory
- 91Load envelopes into my machine
- 92I'm using Macintosh. What is the PreScan option used for?
- 93I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 94I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 95The driver installation finished successfully but I cannot print. (Linux)
- 96I installed scan-key-tool, but it does not work. (Linux)
- 97When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 98Firewall port requirements of the Scan Key Tool (Linux)
- 99Scan a document using Brother iPrint&Scan. (macOS only)
- 100Scan from the Brother iPrint&Scan application using Windows Phone.