FAQs & Troubleshooting
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249 Results
- 51When I print, the pages are smudged with ink.
- 52Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 53I cannot install Brother drivers on Debian 10 (Linux)
- 54What driver package format is supported by my Linux distribution?
- 55After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 56Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 57I still receive the error message "Paper Jam" after I removed the jammed paper.
- 58Load envelopes
- 59Add your Brother machine with AirPrint (macOS)
- 60I cannot print using my Brother machine on a wireless network (Windows)
- 61I cannot save a file downloaded from the Brother support website (For Windows)
- 62Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64Unable to Print 7X
- 65Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 66High Temperature
- 67I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 68One or more of my colours are not printing (blank).
- 69I cannot print from my computer via USB.
- 70Clean the Scanner to improve the copy or fax quality.
- 71Uninstall the Brother Software and Drivers (Windows)
- 72I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 73"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 74Scan a document using Brother iPrint&Scan. (macOS only)
- 75Scan from the Brother iPrint&Scan application using Windows Phone.
- 76I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 77The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 78Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 79Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 80Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 81Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 82After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer.
- 83Unable to Scan AX
- 84The edge of glossy paper is smudged.
- 85No Ink Cartridge
- 86The printer status is Offline or Paused.
- 87Scan and save a document in PDF format for Macintosh (Scan to File)
- 88I cannot scan via USB. (Mac OS X)
- 89Wrong Paper Size
- 90Print using only the black ink cartridge when the Colour cartridges have run out.
- 91In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 92Scan a document in Mac OS X 10.6.
- 93Paper Jam
- 94Improve poor print quality.
- 95What is the recommended paper?
- 96Black ink is still wet after printing on glossy paper from my computer
- 97I installed scan-key-tool, but it does not work. (Linux)
- 98Guidelines for configuring your Brother machine on a wireless network
- 99Scan a document and e-mail it as an attachment (For Macintosh)
- 100My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).