FAQs & Troubleshooting
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161 Results
- 5112/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5212/10/2022Print using only the black ink cartridge when the Colour cartridges have run out.
- 5312/10/2022What is the default password for my BRAdmin or Web Based Management?
- 5415/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5515/09/2022Configure the Scan to Email Feature (Linux)
- 5616/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5716/08/2022Update the Driver or Firmware for your Brother machine
- 5828/07/2022Configure and use the Scan Key Tool (Linux)
- 5928/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6012/05/2022Where can I find my Brother machine's serial number?
- 6112/05/2022Uninstall the Brother Software and Drivers (Windows)
- 6212/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6312/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6414/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6514/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 6614/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6714/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 6828/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6928/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7028/03/2022Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 7128/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7216/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7309/12/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7409/12/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7509/12/2021Cover is Open
- 7611/11/2021Open the Control Panel (For Windows)
- 7714/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 7814/10/2021Set up your Brother machine on a wireless network (Windows / macOS)
- 7914/10/2021Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 8009/09/2021(Video) Set up your Brother machine
- 8131/08/2021Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 8231/08/2021Check the Print Alignment from Your Brother Machine
- 8331/08/2021Check the Print Quality
- 8431/08/2021Clean the Base Pad
- 8531/08/2021Paper is Jammed in the Front of the Machine (Jam Front)
- 8631/08/2021Clean the Paper Pick-up Rollers
- 8731/08/2021Paper is Jammed in the Back of the Machine (Jam Rear)
- 8831/08/2021Clean the Scanner
- 8931/08/2021Print the Network Configuration Report
- 9031/08/2021Print the WLAN Report
- 9131/08/2021Reset the Network Settings to Factory Default
- 9205/08/2021Wrong Ink Colour
- 9305/08/2021I get a TS error when trying to print on a wireless network.
- 9405/08/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9505/08/2021What is the recommended paper?
- 9605/08/2021My machine does regular cleaning cycles in the night. How can I correct this?
- 9705/08/2021Enable the Brother machine's network interface.
- 9805/08/2021No Paper / No Paper Fed
- 9905/08/2021Printer Jam or Paper Jam
- 10014/07/2021No Ink Cartridge