FAQs & Troubleshooting
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289 Results
- 5128/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5227/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5315/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 5415/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5512/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5614/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5714/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 5814/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5914/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6028/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6128/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6228/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6317/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6417/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 6517/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 6611/11/2021Open the Control Panel (For Windows)
- 6714/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 6811/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6911/02/2021How do I replace the belt unit?
- 7011/02/2021How do I replace the waste toner box?
- 7111/02/2021Replace the drum unit.
- 7211/02/2021Replace the toner cartridge
- 7311/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 7421/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7516/11/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 7605/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7727/07/2020Cannot print after a Windows 10 update (June 2020)
- 7809/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 7909/07/2020Scan using XSane or GIMP (Linux)
- 8009/07/2020Important points for specifying the scan area (Linux)
- 8109/07/2020What driver package format is supported by my Linux distribution?
- 8201/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8302/06/2020Configure scan settings without administrator privileges (Linux)
- 8402/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8502/06/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8628/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8708/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8808/04/2020Delete a network scanner entry. (Linux)
- 8908/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 9008/01/2020When I print images, the quality is not good (Linux)
- 9104/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9204/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9328/11/2019Print command (LPR) (Linux)
- 9428/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9501/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 9631/10/2019Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9731/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9831/10/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9931/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 10030/10/2019Pre-Required Procedures (Linux)