FAQs & Troubleshooting
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289 Results
- 51Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 52How to identify your Operating System (OS).
- 53I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 54Locate files scanned with ControlCenter3 (For Windows)
- 55I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 56Change the printer driver settings (Windows / macOS)
- 57I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 58Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 59How do I replace the belt unit?
- 60Printouts have toner scatter or toner stain.
- 61What kind of memory can I use?
- 62How do I clean the laser scanner windows?
- 63Can I print from DOS applications?
- 64How do I install additional memory?
- 65How do I turn off/on the Toner Save Mode?
- 66The image is ghosted.
- 67White spots or hollow print appears.
- 68Nothing is printed on the page or some colours are missing.
- 69Large characters are printed incorrectly. (Linux)
- 70"Offline" appears on the Status Monitor.
- 71How do I clear the message "No Waste Toner"?
- 72How do I clean the drum unit?
- 73Scan a document into ScanSoft™ PaperPort™ 11SE
- 74I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 75I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 76I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 77Install PaperPort™ 12SE / 14SE onto Windows 10.
- 78I cannot save a file downloaded from the Brother support website (For Windows)
- 79Protect your Brother machine against unauthorised access over the network
- 80Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 81Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 82Open the Control Panel (For Windows)
- 83The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 84The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 85Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 86Print a web page from iPrint&Scan when using an Android™ mobile device.
- 87Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 88I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 89What is Network Shared printing?
- 90I cannot print from my computer via USB.
- 91The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 92Windows 7 Support Information
- 93I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 94How do I clear the message "Print Unable 32" from the LCD display?
- 95I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 96I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 97Which E-mail packages are compatible with ControlCenter3?
- 98When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 99I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 100Scan a document using "Scanner and Camera Wizard" in Windows XP