FAQs & Troubleshooting
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214 Results
- 51Delete print jobs from the print queue.
- 52Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 53The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 54The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 55When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 56What kind of memory can I use?
- 57How do I clean the corona wire?
- 58Can I print from DOS applications?
- 59Hollow print
- 60How do I clean the drum unit?
- 61Scan an image and insert it in a Windows XP application
- 62Uninstall the drivers. (Mac OS X 10.5)
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 65I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 66I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 67How do I scan a document from the Windows Vista™ Photo Gallery?
- 68My Brother machine misfeeds paper.
- 69White spots or black spots at 3.7 in. (94 mm) intervals
- 70"System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". appears when scanning to OCR from ScanSoft™ PaperPort™ 11SE, using Windows XP Service Pack 2 (SP2).
- 71Black toner marks across the page
- 72Replace the drum unit.
- 73Black lines down the page
- 74How to scan a document from a Windows application?
- 75Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 76Print command (LPR) (Linux)
- 77I cannot scan when using SELinux (Security-Enhanced Linux)
- 78Open the Control Panel (For Windows)
- 79Install the built-in drivers (For Windows 8 and Windows 10)
- 80The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 81I cannot print from my computer via USB.
- 82I am using Windows XP and I cannot scan with the USB cable.
- 83Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 84Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 85Where can I find my Brother machine's serial number?
- 86I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 87What is MFL-Pro Suite Software?
- 88Where is the full User's Guide? I can't find enough information in the paper manual.
- 89Replace the toner cartridge
- 90I cannot install the driver when using the Driver Install Tool. (Linux)
- 91My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 92The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 93Install PaperPort™ 12SE / 14SE onto Windows 10.
- 94Windows 10 Support Information
- 95Can I use AirPrint with my Brother machine?
- 96Locate files scanned with ControlCenter2 (For Macintosh)
- 97Change the printer driver settings (Windows / macOS)
- 98Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 99Which E-mail packages are compatible with ControlCenter3?
- 100Scan a document in Windows 8 and Windows 10.