FAQs & Troubleshooting
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187 Results
- 51I am unable to scan using Windows XP Professional x64 Edition with a parallel connection after changing the user account using the "Switch User" option.
- 52I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 53I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 54When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 55When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 56I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 57Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 58What is a "Generic PCL Driver"?
- 59I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 60What is UPnP and SSDP?
- 61I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 62Can I use non-Brother or third party supplies with the Brother machine?
- 63What does "MACHINE ERROR XX" mean?
- 64I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 65I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 66I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 67I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 68When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 69Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 70How do I factory reset the Network Interface Card (NIC)?
- 71How do I install the Optional Tray Module?
- 72What is Multi-Function Link Pro Suite?
- 73Replace the toner cartridge.
- 74When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 75I cannot install the driver when using the Driver Install Tool. (Linux)
- 76Configure and use the Scan Key Tool (Linux)
- 77I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 78The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 79When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 80Command List of brscan. (Linux)
- 81Delete a network scanner entry. (Linux)
- 82Print command (cupswrapper) (Linux)
- 83I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 84To install the printer driver easily using a tool. (Linux)
- 85When printing with monochrome laser printer, the print position shifts. (Linux)
- 86I want to print using CUPS while keeping SELinux enabled. (Linux)
- 87Firewall port requirements of the Scan Key Tool (Linux)
- 88Windows 10 Support Information
- 89Open "Scanners and Cameras" and Properties.
- 90The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 91A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 92I cannot print from my computer via USB.
- 93Check the IP addresses of your PC and the Brother machine
- 94Windows 7 Support Information
- 95I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 96I updated Web BRAdmin and now I cannot enable the logging function.
- 97I cannot use the "Modules Update" button on Web BRAdmin.
- 98I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 99Scan a document using "Scanner and Camera Wizard" in Windows XP
- 100How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7