FAQs & Troubleshooting
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204 Results
- 51The white horizontal lines appears on the printed image from the PaperPort® software
- 52What can happen if the wrong paper is used in your machine.
- 53Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 54Replace the toner cartridge
- 55What is the PreScan option used for on an Apple Mac?
- 56Check the firmware version.
- 57I cannot print from my computer via USB.
- 58Load envelopes, labels, or thick paper into the manual feed slot.
- 59In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 60Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 61Replace the drum unit.
- 62Where do I find the complete User's Guide?
- 63Where can I download a driver for my machine?
- 64How do I adjust the beeper volume on my Brother machine?
- 65The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 66"Paper Jam Tray" error appears on the LCD. What should I do?
- 67How do I Print on thick paper or transparencies.
- 68Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 69Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 70I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 71When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 72What are the settings in the Scanner window used for on an Apple Mac?
- 73Cannot print after a Windows 10 update (June 2020)
- 74Open the Control Panel (For Windows)
- 75Install the built-in drivers (For Windows 8 and Windows 10)
- 76I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 77Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 78When printing multiple copies of a Microsoft® Excel file, the print speed is very slow.
- 79Scan a document in Mac OS X 10.7.
- 80Uninstall the drivers. (Mac OS X 10.5)
- 81When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 82Paper size settings are unavailable when I print from OpenOffice (Linux)
- 83I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 84Pre-Required Procedures (Linux)
- 85Open "Scanners and Cameras" and Properties.
- 86The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 87When I scan a document using ControlCenter, the scanned file size is too big.
- 88I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 89How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 90Change the user interface of ControlCenter3
- 91I am unable to scan using Windows XP Professional x64 Edition with a parallel connection after changing the user account using the "Switch User" option.
- 92When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 93I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 94Where can I find the serial number for my unit?
- 95When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 96I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 97Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 98I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 99To install the printer driver easily using a tool. (Linux)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)