FAQs & Troubleshooting
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241 Results
- 51I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 52Change the printer driver settings (Windows / macOS)
- 53"No response" error message appears, when updating the firmware.
- 54Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 55Which E-mail packages are compatible with ControlCenter3?
- 56I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 57How can I change the print resolution?
- 58How do I clean white or black spots on printed documents?
- 59"Paper Jam Inside" error appears on the LCD. What should I do?
- 60"Paper Jam Rear" error appears on the LCD.
- 61"Document Jam" error appears on the LCD.
- 62When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 63When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 64The link icon for Outlook Express is not displayed in PaperPort®.
- 65I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 66Can I use non-Brother or third party supplies with the Brother machine?
- 67I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 68Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 69I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 70What are the settings in the Scanner window used for on an Apple Mac?
- 71Load paper.
- 72I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 73My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 74What driver package format is supported by my Linux distribution?
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76Command List of brscan. (Linux)
- 77Uninstall the scanner driver. (Linux)
- 78Uninstall Scan-key-tool. (Linux)
- 79Configure scan settings without administrator privileges (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 82When printing with monochrome laser printer, the print position shifts. (Linux)
- 83I want to print using CUPS while keeping SELinux enabled. (Linux)
- 84A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 85Windows 7 Support Information
- 86"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 87I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 88Load envelopes, labels, or thick paper into the manual feed slot.
- 89When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 90"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 91When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 92How do I clean the corona wire?
- 93How can I re-install the drivers?
- 94I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 95How can I improve the copy quality?
- 96How to scan a document from a Windows application?
- 97I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 98I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 99Cannot print after a Windows 10 update (June 2020)
- 100I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)