FAQs & Troubleshooting
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209 Results
- 5109/07/2020What driver package format is supported by my Linux distribution?
- 5202/06/2020Configure scan settings without administrator privileges (Linux)
- 5302/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 5402/06/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 5528/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 5608/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 5708/04/2020Delete a network scanner entry. (Linux)
- 5808/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 5908/01/2020When I print images, the quality is not good (Linux)
- 6004/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 6104/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 6228/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 6301/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6431/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 6530/10/2019Pre-Required Procedures (Linux)
- 6630/10/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 6730/10/2019Large characters are printed incorrectly. (Linux)
- 6830/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 6929/10/2019To install the printer driver easily using a tool. (Linux)
- 7019/06/2019Windows 10 Support Information
- 7113/06/2019Uninstall printer drivers (Linux)
- 7207/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 7326/04/2019Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7426/04/2019I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 7526/03/2019When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 7601/02/2019When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 7701/02/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 7801/02/2019Command List of brscan. (Linux)
- 7901/02/2019Uninstall the scanner driver. (Linux)
- 8001/02/2019Uninstall Scan-key-tool. (Linux)
- 8125/01/2019When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 8225/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 8325/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 8425/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 8525/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 8625/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 8723/01/2019"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 8819/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 8920/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 9010/07/2018Windows 7 Support Information
- 9128/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 9219/05/2016When I print, the pages are smudged with ink. What should I do?
- 9322/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 9411/03/2016How do I clean the Scanner to improve the copy or fax quality?
- 9511/03/2016One or more of my colours are not printing (blank). What can I do?
- 9601/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 9701/03/2016"Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 9801/03/2016I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 9926/02/2016I am having issues with the paper feed. What can I do?
- 10021/01/2016The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.