FAQs & Troubleshooting
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183 Results
- 5121/06/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 5221/06/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 5321/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5421/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5521/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5621/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5721/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5821/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5921/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 6021/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6121/06/2023I cannot print using a HSe cassette.
- 6221/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6326/04/2023Where can I find my Brother printer's serial number?
- 6415/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6515/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 6609/11/2022Using Web Based Management
- 6709/11/2022Where can I download the latest P-touch Editor for Mac?
- 6821/10/2022Printing from a computer via a wireless network
- 6927/07/2022How to install Brother software on a computer not connected to the Internet
- 7012/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7112/05/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7212/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7312/05/2022Install BRAdmin Professional 3
- 7412/05/2022Changing your printer’s network settings (IP Address, Subnet Mask and Gateway) using the BRAdmin Light utility
- 7512/05/2022How to delete the registry information and files related to the printer driver
- 7612/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7712/05/2022Share your printer in Windows 10 / Windows 8 / Windows 8.1 (Shared printer)
- 7814/04/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 7928/03/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8028/03/2022How can I print using Portrait? (iPrint&Label)
- 8117/01/2022How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 8217/01/2022How to use P-touch Library
- 8317/01/2022Using the Printer Setting Tool (for Windows)
- 8417/01/2022How do I update P-touch Editor?
- 8517/01/2022How do I transfer templates or other data from the computer to the printer?
- 8617/01/2022How do I transfer label templates with P-touch Transfer Express?
- 8709/12/2021How can I create a barcode label? (iPrint&Label)
- 8829/10/2021P-touch Editor crashes when I open it on my Mac.
- 8911/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9015/07/2021Using the Communication Settings (for Windows)
- 9114/07/2021How do I connect my printer via Wi-Fi?
- 9212/02/2021The printed label is shorter or longer than the actual label data.
- 9303/02/2021Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 9425/11/2020Printing is not possible. (P-touch Editor 5.3 for Mac)
- 9514/10/2020How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 9623/09/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 9723/09/2020When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 9823/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9905/08/2020I cannot print using FLe tape and get an error message.
- 10027/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)