FAQs & Troubleshooting
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164 Results
- 5111/01/2023Installing the LPR driver and CUPS wrapper driver (Linux®)
- 5209/11/2022Where can I download the latest P-touch Editor for Mac?
- 5316/06/2022While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 5416/06/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5512/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5612/05/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 5712/05/2022I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 5812/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5912/05/2022How to delete the registry information and files related to the printer driver
- 6012/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6112/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6217/01/2022Can I print from any software other than P-touch Editor? (for Windows)
- 6317/01/2022The paper settings specified from the server computer are not reflected on the client computer.
- 6417/01/2022How do I transfer label templates with P-touch Transfer Express?
- 6529/10/2021P-touch Editor crashes when I open it on my Mac.
- 6611/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6705/08/2021How to identify the printer's firmware version
- 6805/08/2021How do I transfer templates or other data from the computer to the printer?
- 6911/03/2021Can I directly operate my printer from a self-developed application software and print a label?
- 7003/02/2021Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7125/11/2020Printing is not possible. (P-touch Editor 5.3 for Mac)
- 7214/10/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7323/09/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7423/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7523/09/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 7604/06/2020How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 7704/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7804/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7904/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8004/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8104/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8204/06/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 8304/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 8402/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8502/06/2020How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 8610/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8709/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8807/06/2019Print free-length labels with the set length (Linux)
- 8907/06/2019Adding a custom media size for continuous tape / roll (Linux)
- 9021/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 9113/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9207/01/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux)
- 9307/01/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9407/01/2019Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 9507/01/2019I cannot print LibreOffice documents in landscape orientation. (Linux)
- 9607/01/2019The driver installation finished successfully but I cannot print. (Linux)
- 9707/01/2019Can I set a different media width when using an OpenOffice template? (Linux)
- 9807/01/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 9907/01/2019The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux)
- 10007/01/2019The printing position shifts vertically or horizontally. (Linux)