FAQs & Troubleshooting
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176 Results
- 5121/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5221/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5321/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5421/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5521/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5626/04/2023Where can I find my Brother printer's serial number?
- 5715/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5811/01/2023Installing the LPR driver and CUPS wrapper driver (Linux®)
- 5909/11/2022Using Web Based Management
- 6009/11/2022Where can I download the latest P-touch Editor for Mac?
- 6116/06/2022I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 6216/06/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6312/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6412/05/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6512/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6612/05/2022How to delete the registry information and files related to the printer driver
- 6712/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6812/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6912/05/2022I cannot print from the printer in a network-shared environment.
- 7017/01/2022How do I transfer label templates with P-touch Transfer Express?
- 7129/10/2021P-touch Editor crashes when I open it on my Mac.
- 7211/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7305/08/2021Small characters or thin lines are printed faintly.
- 7405/08/2021How do I transfer templates or other data from the computer to the printer?
- 7511/03/2021Can I directly operate my printer from a self-developed application software and print a label?
- 7625/11/2020Printing is not possible. (P-touch Editor 5.3 for Mac)
- 7714/10/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7814/10/2020When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 7923/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8027/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8104/06/2020How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 8204/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8304/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8404/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8504/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8604/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8704/06/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 8804/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 8902/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9002/06/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9102/06/2020How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 9202/06/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9310/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 9424/01/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 9522/07/2019I cannot print on the 103 mm wide label roll on a network using the latest printer driver.
- 9609/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9707/06/2019Print free-length labels with the set length (Linux)
- 9807/06/2019Adding a custom media size for continuous tape / roll (Linux)
- 9921/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 10013/03/2019How to share your printer in Windows 7 in a network-shared environment.