FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5113/09/2023What is the recommended paper?
- 5213/09/2023Media Type Mismatch or Media Mismatch
- 5313/09/2023Self-Diagnostic
- 5413/09/2023Wrong Toner or Wrong Toner Cartridge
- 5513/09/2023Enable the Brother machine's network interface.
- 5613/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5713/09/2023I get a TS error when trying to print on a wireless network.
- 5813/09/2023Cannot Detect
- 5913/09/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6013/09/2023Toner specks
- 6113/09/2023Lines across the page
- 6227/07/2023Black lines down the page
- 6312/07/2023I cannot print using my Brother machine on a wired network (Windows / macOS)
- 6412/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 6521/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 6621/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6721/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6821/06/2023Add your Brother machine with AirPrint (macOS)
- 6921/06/2023Delete print jobs from the print queue.
- 7019/05/2023I cannot print from my computer via USB.
- 7119/05/2023Set up your Brother machine on a wireless network (Windows / macOS)
- 7226/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 7326/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 7426/04/2023Change the printer driver settings (Windows)
- 7519/04/2023"Offline" appears on the Status Monitor. (Windows)
- 7615/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 7715/02/2023The printer status is Offline or Paused.
- 7815/02/2023Update the Driver or Firmware for your Brother machine
- 7911/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 8026/12/2022How to identify your Operating System (OS).
- 8109/11/2022Install the Brother Mobile Connect application (for mobile device)
- 8209/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8312/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 8412/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 8515/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8615/09/2022Configure the Scan to Email Feature (Linux)
- 8716/08/2022What is the difference between the toner cartridge and the drum unit?
- 8816/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8928/07/2022Configure and use the Scan Key Tool (Linux)
- 9028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9112/05/2022Uninstall the Brother Software and Drivers (Windows)
- 9212/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9312/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9414/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9514/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9614/04/2022Control Printer Driver settings (only available for Windows)
- 9714/04/2022Cannot Print ##
- 9814/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9928/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 10028/03/2022I cannot save a file downloaded from the Brother support website (For Windows)