FAQs & Troubleshooting
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280 Results
- 51Out of Memory
- 52Uninstall the Brother Software and Drivers (Windows)
- 53"Offline" appears on the Status Monitor.
- 54Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 55My Brother machine has no power.
- 56I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 57Wireless setup is requesting a WPS PIN to complete the setup
- 58"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 59Set up a Brother machine and your mobile device on a wireless network
- 60Windows 10 Support Information
- 61I cannot save a file downloaded from the Brother support website (For Windows)
- 62Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 63Protect your Brother machine against unauthorised access over the network
- 64Combine multiple scanned documents into a single file with PaperPort™
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 67Load photo paper
- 68I cannot make borderless prints.
- 69Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 70Unable to Scan AX
- 71Ink Absorber Full / Ink Absorber Pad Full
- 72Can I print from or scan to Android™ Smartphone?
- 73No Ink Cartridge
- 74When I print photos, the colour quality is not good
- 75Restrict access to certain operations on my Brother machine.
- 76Wrong Paper
- 77Cover is Open
- 78When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 79Document Jam (With Video Instructions)
- 80Where is the USB port on the machine?
- 81When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 82What is Distinctive Ring and how do I program it?
- 83The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 84What is the "Station ID" and how do I set it?
- 85I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 86Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 87I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 88I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 89Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 90A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 91Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 92Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 93Guidelines for configuring your Brother machine on a wireless network
- 94I am sharing my Brother machine. I can print but cannot scan.
- 95I can print but cannot scan via network. (For Mac)
- 96My Brother machine feeds multiple sheets of paper at a time.
- 97I am using Windows XP and I cannot scan with the USB cable.
- 98I am experiencing issues sending a fax.
- 99The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 100I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)