FAQs & Troubleshooting
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389 Results
- 51I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 52Transfer faxes to the PC when my machine has a mechanical problem.
- 53Print the Network Configuration Report.
- 54Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 55I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 56I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 57What driver package format is supported by my Linux distribution?
- 58Cannot print after a Windows 10 update (June 2020)
- 59Wireless setup is requesting a WPS PIN to complete the setup
- 60I cannot print using my Brother machine on a wireless network (Mac)
- 61When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 62When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 63Configure and use the Scan to FTP feature
- 64Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 65The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 66The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 67Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 68Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 69Store a Speed Dial number from my Brother machine's Caller ID History.
- 70No Ink Cartridge
- 71When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 72Scan multiple pages into one file instead of each scan being saved as a separate file.
- 73Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 74My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")
- 75Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 76The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 77What is the recommended paper?
- 78Check the firmware version.
- 79Open the Control Panel (For Windows)
- 80Open "Scanners and Cameras" and Properties.
- 81I can print but cannot scan via network. (For Mac)
- 82When I print photos, the colour quality is not good
- 83Scan a document from a Windows XP application
- 84I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 85My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 86I get a TS error when trying to print on a wireless network.
- 87I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 88Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 89The text and images on my copies and sent faxes are reversed.
- 90Combine multiple scanned documents into a single file with PaperPort™
- 91A line (banding) appears at the right side of the printed/copied documents
- 92I cannot find some option in the Printing preferences. (For Windows)
- 93Wrong Ink Colour
- 94Configure and use the Scan to Network feature (For Windows)
- 95I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 96Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 97Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 98Load photo paper into my machine
- 99My Brother machine's PhotoCapture Center is automatically cutting off part of a large photo
- 100I cannot make borderless prints.